This platform was engineered by Karan to showcase advanced data visualization and full-stack engineering.
Anyone can log into Power BI and drag-and-drop a pre-made chart. I didn't just build these dashboards—I engineered the entire software engine that powers, filters, and renders them from scratch. Think of it less like creating a dashboard, and more like building the Power BI platform itself using pure code.
IT Help Desk Incident Database
This workspace displays operational metrics powered by a sample database of 1,200 simulated incident records. The dataset models a live production system, tracking details such as resolution time in hours, SLA targets, severity ratings, client departments, and satisfaction surveys (CSAT). Click the button below to download the dataset and inspect it locally.
Interactive Console Filters
39.7%
473 of 1190 closed cases met targets
22 Active
Unresolved tickets in queue
42.1 Hrs
Average resolution duration
3.10 / 5.0
Customer satisfaction average
Inbound Ticket Traffic vs. Resolution Velocity
💡 Hover over the data points to view specific daily volume.
This chart tracks inbound ticket traffic directly against resolution velocity to monitor the IT department's operational capacity and identify processing backlogs over time.
SLA Compliance Breaks by Department / Category
💡 Hover over the bars to see breach root causes.
This chart ranks SLA breaches by category, helping identify specific services that require infrastructure and connectivity improvements.
Active Incident Caseload by Support Agent
💡 Hover over columns to inspect individual queue priorities.
This chart visualizes the active workload distribution across support agents, classified by ticket priority to ensure balanced resource allocation.
Average Customer Satisfaction (CSAT) by Agent
💡 Hover over the bars to see rated ticket volumes.
This progress chart displays customer satisfaction scores relative to a perfect rating (5.0 / 100%). Visualizing scores as a percentage of the whole allows easy comparison of support quality benchmarks.
National Labor Force Disruption Database
This workspace visualizes macroeconomic trends extracted dynamically from **Statistics Canada Table 14-10-0126-01** (reasons for not working/unemployment). The database covers a 5-year statistical period (2021-2025) and registers why Canadians sit outside the active labor force. Use the controls below to inspect structural barriers, layoffs, or voluntary departures.
Macro Policy Control Filters
13,540,700
Total unemployed & out of labor force (persons)
2,598,900
Highest structural barrier to career entry
1,075,800
Active corporate staff reductions
+27.6%
Never worked growth since 2021 baseline
Specified Disruption Composition
Composition breakdown of specified barriers for 2025
Workforce Entry Barrier Surge
Workforce Entry Barrier Surge: The population of Canadians who have never worked has surged steadily every year, from 2,036,200 in 2021 to 2,598,900 in 2025 (a +27.6% increase). This highlights a growing structural bottleneck for youth, graduates, and newcomers trying to enter the market.
Economic Cooling & Layoff Rebound
Economic Cooling & Layoff Rebound: Permanent corporate layoffs bottomed out in 2022 at 826,600 during the post-pandemic hiring boom, but have since climbed sequentially every year to 1,075,800 in 2025, approaching pandemic-era highs and signaling a cooling labor market.
Resignation Cycle Decline
Resignation Cycle Decline: Voluntary departures ("Job leavers") peaked between 2022 and 2024 (above 1.15M) during "The Great Resignation." However, in 2025, voluntary departures cooled to 1,126,600, indicating that workers are prioritizing job security as layoffs rise.
Voluntary Departures vs. Involuntary Job Loss
Voluntary Departures vs. Involuntary Job Loss: This tracks employee quits ("Job leavers") against employer layoffs/furloughs ("Jobs losers"). In 2022, voluntary departures peaked at 1,127,800 (outpacing job losses of 879,300) due to high worker confidence. By 2025, voluntary quits cooled to 1,126,600 while involuntary job losses climbed to 1,114,900, indicating narrowing market confidence.
Aging Demographics Drain
Aging Demographics Drain: Retiring workers exiting the active labor force grew by +34.3% since 2021, reaching 302,300 in 2025. This permanent drain of senior talent necessitates faster workforce integration channels for newcomers and graduates.